Domestic Violence Safe Phone

In April 2020, the New South Wales Attorney-General Mark Speakman reported that Google searches on domestic violence are up by 75 per cent since the first recorded COVID-19 cases in the state. While the global COVID-19 crisis is unprecedented, it has left many victims of domestic and family abuse locked inside their homes with their abuser, with no way to escape. The mobile phone is something that many of us take for granted, but it can be a lifesaver for victims of domestic violence. DV Safe Phone will ensure your old mobile phone is erased, tested and distributed to someone in need. So get digging through your drawer and cupboards and you might just save a life!

Domestic Violence Safe Phone


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HOW TO WIPE YOUR PHONE ... the correct way

We will ensure your phone has been erased, however it’s important that you sign out of your devices the correct way and erase your data, to save us time and give you peace of mind. Here’s the simple steps:


It’s important to sign out of accounts before you erase your iPhone, here’s the full instructions:

  1. It’s important to sign out of iCloud and the iTunes & App Store.
    • If you're using iOS 10.3 or later, tap Settings >[your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off.
    • If you're using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings >iTunes & App Store > Apple ID > Sign Out.
  2. Go back to Settings and tap General >  Reset >  Erase All Content and Settings. If you turned on Find My [device], you might need to enter your Apple ID and password. Forgot your Apple ID or your Apple ID password?
  3. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].
  4. If you've switched to a non-Apple phone, deregister iMessage.

Android or Samsung Galaxy:

It’s important to sign out of accounts and encrypt your old data before you erase your device, here’s the full instructions:

  1. If you are running Android 5.0 "Lollipop" or later, you first you need to remove the screen lock. On an Android go to Settings > Security & Location > Screen Lock and select None. On a Samsung Galaxy go to Settings > Lock Screen & Security > Screen Lock Type and select None.
  2. Remove your Google account (or accounts if you have multiple ones installed). On Android go to Settings > Accounts > Google and choose Remove Account. On Samsung Galaxy go to Settings > Cloud & Accounts > Accounts and then choose Google, then select Remove Account.
  3. There's a final step on Samsung Galaxy smartphones, which is to delete the Samsung account. Go to Settings > Lock screen & Security > Find My Mobile. Enter your password, tap on your account, and then choose More > Remove Account.
  4. Go to Settings > Security > Encrypt phone to begin the process. On Samsung Galaxy hardware, go to Settings > Lock Screen & Security > Protect Encrypted Data.
  5. You will be guided through the process. Set a strong password. Don't bother encrypting the SD card because you can pop this out and keep it rather than wipe it. This process can take a long time, so be patient and make sure you have the time.
  6. Finally, it's time to factory reset the hardware. On Stock Android you do this by going to Settings > Backup & Reset > Factory Data Reset and select Reset Phone.

That's it! Your data is now gone, take out your SD card (if you had one) and you're safe to drop your phone into your local Jeep dealership, King IT store, or post it to us at: Ashton Wood. PO Box 1440 Mooloolaba Qld 4557

How to get your un-used working phones to us

• Drop your phone/s into ANY Jeep dealership in Australia (Jeep are kindly covering the cost of sending your phones to us)

• Drop your phone/s into any Sunshine Coast King IT store

• Post your phone/s directly to us at Ashton Wood, PO Box 1440 Mooloolaba QLD 4557

We will test your old phone and (assuming it passes all the tests) we will get it over to Red Rose Foundation, to give directly to a victim of domestic violence.

King IT will get to work on double-checking that your information has been erased and will also check that the phone works properly. King IT will then inform Red Rose Foundation, a registered not-for-profit charity, who will receive the phones and distribute out to those who need them the most. Red Rose Foundation will keep track of where the phones are sent, however this information cannot be shared, due to the security and safety of those who receive them.

Do you need a phone?

If you’re a victim of domestic violence and are in need of a phone, please contact Red Rose Foundation directly at
If you are in immediate danger, please dial 000 for police or ambulance (Australia only)

If you need to speak with someone regarding domestic violence urgently, please call our friends at DV Connect on 1800 811 811 (Australia only)


The Red Rose Foundation was formed to actively work towards ending domestic violence related deaths in Australia including homicide, suicide and accidental deaths arising from incidents and or/ histories of domestic violence. They are regularly featured in the news and are considered one of Australia’s leading authorities on domestic violence. See more about Red Rose Foundation here:


Many people want to help in times of crisis like this current Covid-19 epidemic, however cash donations are difficult for many families that this time. Most households have at least one old mobile phone at the bottom of a draw, which has been forgotten about. You’ll sleep well, knowing that you’ve possibly just saved a life, by finding that phone and getting it over to us to check, confirm your data is erased and hand over to a victim of domestic violence, for free!